Privacy Policy

1. Introduction and Scope

Khemphone Pay LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://khemphone.store (the “Site”) and purchase our bedroom furniture, headboards, dressers, pillows, and accessories.

Please read this Privacy Policy carefully. By accessing or using the Site, you consent to the practices described herein. If you do not agree with the terms of this Privacy Policy, please do not access the Site. This policy applies to information collected:

  • Directly from you on the Site.

  • Automatically as you navigate through the Site.

  • From third-party service providers integrated with the Site.

2. Information We Collect

We collect several types of information to provide and improve our service to you.

A. Personal Information You Disclose to Us

When you create an account, make a purchase, sign up for our newsletter, or contact customer support, you voluntarily provide us with personal data. This may include:

  • Identity Data: Your name, username, or similar identifier.

  • Contact Data: Your billing and shipping address, email address, and telephone number.

  • Financial Data: We do NOT store raw credit card or payment numbers. Payment information is processed directly by Stripe Inc. However, we may receive and store tokenized payment references and the last four digits of your card for reference.

  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.

  • Profile Data: Your password, purchase history, preferences, feedback, and survey responses.

  • Communications Data: Your preferences in receiving marketing from us and your communication preferences, as well as the content of any messages you send to us (e.g., via contact forms or email).

B. Information Collected Automatically

As you interact with our Site, we automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and similar technologies. This may include:

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our Site, including pages visited, time spent on pages, clickstream data, and the resources you access.

  • Cookies Data: For more detailed information, please see our dedicated Cookies section below.

C. Information from Third Parties

We may receive limited personal data about you from third parties, such as:

  • Analytics Providers: Like Google Analytics.

  • Advertising Networks: Such as those within social media platforms.

  • Payment Processors: Stripe provides us with a tokenized payment confirmation and basic transaction details, but not your full payment credentials.

3. How We Use Your Information

We use the information we collect for various business purposes, as described below. Our legal basis for processing your data is primarily to perform our contract with you (e.g., to process and ship your order), our legitimate business interests, your consent, and compliance with legal obligations.

  • To Fulfill Your Orders and Manage Our Contract: Process and deliver your order, manage payments, fees, and charges, and communicate with you regarding your order (confirmation, shipping updates, returns).

  • To Manage Your Account: To create, administer, and secure your account on our Site.

  • For Customer Service: To respond to your inquiries, troubleshoot problems, process returns, and provide general support.

  • For Marketing and Promotions (with your consent): To send you promotional emails about new products, special offers, or other information we think you may find interesting. You may opt-out at any time.

  • To Improve Our Site and Products: To analyze website traffic and user behavior to understand customer preferences, diagnose technical problems, and improve our Site’s functionality, product offerings, and overall user experience.

  • For Security and Fraud Prevention: To protect our Site, business, and customers from fraudulent transactions, security threats, and other malicious activity.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, court orders, or other legal processes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your data in the following limited circumstances:

  • Service Providers: We share data with trusted third parties who perform services on our behalf, under strict confidentiality agreements. These include:

    • Payment Processors: Stripe, Inc., to securely process your payments.

    • Shipping & Fulfillment Partners: Carriers like UPS, FedEx, and freight companies to deliver your orders.

    • IT and Cloud Hosting Providers: Services that host our website and data.

    • Marketing and Analytics Providers: Such as Google to analyze Site usage.

  • Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as a business asset.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • To Protect Rights: To investigate potential violations of our Terms and Conditions, to protect the safety of our users or the public, or to defend against legal claims.

5. International Data Transfers

Our company is based in the United States. If you are accessing our Site from outside the U.S., please be aware that your information, including Personal Data, will be transferred to, processed, and stored in the U.S. U.S. data protection laws may differ from those in your country. By using our Site, you consent to this transfer, storage, and processing.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. Our measures include:

  • Encryption: Using SSL/TLS encryption on our Site and for data in transit.

  • Secure Payment Processing: All payment transactions are encrypted and handled by Stripe, a PCI-DSS Level 1 compliant service provider. We do not store full payment card numbers.

  • Access Controls: Limiting access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

  • Security Protocols: Regular security assessments and adherence to industry-standard practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (such as tax, accounting, or legal requirements), resolve disputes, and enforce our agreements.

For example, we retain order information (name, address, items purchased) for a minimum period to comply with tax and warranty obligations. If you have an account, we retain your profile information until you ask us to delete it.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Erasure: The right to request that we erase your personal data, under certain conditions.

  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.

  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

  • Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at payment@khemphone.store. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance user experience, analyze Site traffic, and for advertising purposes.

  • What are cookies? A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

  • Types of Cookies We Use:

    • Essential/Necessary Cookies: Required for the Site to function (e.g., keeping items in your shopping cart).

    • Performance/Analytics Cookies: Help us understand how visitors interact with the Site (via Google Analytics). This data is aggregated and anonymous.

    • Functionality Cookies: Allow the Site to remember choices you make (like login details or region).

    • Targeting/Advertising Cookies: Used to deliver ads more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

  • Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. However, limiting or disabling certain cookies may affect the functionality of our Site.

10. Third-Party Links and Services

Our Site may contain links to other websites that are not operated by us (e.g., links to social media). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

By Email: payment@khemphone.store
By Mail: KHEMPHONE PAY LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA